Business details
Description
How We Started
Viper started off as a hardware and software consulting company, specializing in business systems and applications. As time evolved, Viper started moving towards storage and virtualization, and since 2010, has focused solely on storage. Viper now partners with one of the biggest names in the industry to provide their customers with the most technologically advanced cloud backup solutions available today.
The Vision
To provide the world's best Online Backup solutions for consumers and businesses. Viper’s goal is to provide the best customer care in the industry, and uniquely differ itself from it’s competitors.
What’s Cool
Viper Backup is powered by Award Winning software that is currently in it’s 5th generation, having started development back in 2001. The interface remains extremely simple, intuitive, and flexible. It’s the industry’s most stable backup software and also provides the fastest backup & recovery, utilizing smart intellicache technology.
Whats New
Viper recently implemented a new support portal platform. This allows users to efficiently access and search for the help they need. It also integrates an advanced ticketing system, which allows Viper Support Staff to react in real time. Tickets can be open from sending Tweets, Facebook posts, or through the portal directly. Viper also has an extensive video instruction library, which will help even the most novice users. Most recently Viper implemented a Virtual Smart Chat Agency. These artificially intelligent agents are programmed to answer most product, sales, and support related questions.
Top 5 Reasons To Backup With Viper
1) Viper Backup provides a unique combination of online backup, file sharing, file syncing, and unlimited versioning. Viper Backup does all of this for the price of a standard backup only service.
2) Many of the cloud storage competition, resell space from Amazon S3 or Rackspace. While both are a recognized and secure platform, our competition does not have the physical access to monitor, manage, and tweak performance issues. Ultimately, they share resources with millions of other companies, from low to extremely high processing and bandwidth requirements. Viper Backup’s solution utilizes over 10 large data centers worldwide. All the hardware is solely owned, managed, and tweaked on a regular basis.
3) Viper never upsells ridiculous add-ons once you sign up, every feature is unlocked at signup. With Viper you get up to 5 PC’s for home and unlimited for business, unlimited versioning/ archiving, instantaneous backups, File syncing and sharing, and much more, all standard.
4) Viper is powered by an established 5th generation software that has been PC Magazine Editors' Choice backup solution for the last three years and is the category leader and one of the most established SaaS vendors in the market. It is also one of the most recommended online backup software.
5) Viper offers top notch product support, including, their team of Virtual Agents to help you with all your support or sales questions. If our virtual support agents can not assist you, Viper also has team of real live agents, and a toll free number for business support.
Categories
Business hours
- Wednesday By appointment
- Thursday By appointment
- Friday By appointment
- Saturday By appointment
- Sunday By appointment
- Monday By appointment
- Tuesday By appointment